How to Become an Effective Coach

Coaching is a unique method for developing people that contributes greatly to the achievement of organizational goals. At this fast-paced workshop, participants will acquire the skills, confidence, and tools they need to become excellent coaches.

This workshop ensures the transfer of coaching skills and engages participants in a reflection on how Coaching fits into the overall business of the organization, both for its short-term needs (flexible internal resourcing) and long-term needs (succession planning. Program objectives are to:

· Implement and sustain a coaching process

· Develop the skills to foster a relationship based on trust and mutual respect that catalyses effective coaching

· Empower people to take responsability for their own learning and career development through an understanding of the basic concepts that govern the learning process at work

· Significantly improve the impact of organizational training dollars through the development of a coaching plan.

Workshop Content

DAY 1

COACHING

(could be done in 2 days also)

Part 1 What is coaching and why coach?

Upon the completion of this module, you will be able to:

- Define coaching

- Understand its importance in your role within your organization

Part 2 When am I a Successful Coach?

Upon completion of this module you will be able to:

- Recognize the criteria in order for you to coach effectively

Part 3 What do I do When I Coach?

Upon completion of this module you will be able to:

- Understand the meaning of the coaching process

- Describe the steps of the coaching process

Part 4 How do I Coach?

Upon completion of this module you will be able to:

- Use active listening skills

- Recognize the importance of feedback

- Use specific coaching techniques

Part 5 Problem-Solving Skills Questionnaire

The PSSQ questionnaire was developed specifically for use in the interpersonal skills training program. It allows you to compare your previous understanding of a coaching conversation with that you will have learned during this workshop.

Part 6 Practice Interaction

You will participate in an activity in which you and your colleagues will practice the coaching process. In preparation for it, you will develop a situation or scenario that you and your partner in the exercise can use.

Videotaping and replay typically are used to enhance the learnings from this practice interaction.

An observation questionnaire is used to give and get feedback also.

Part 7 Discussion of Key Learnings

We will discuss the key learnings and insight’s from today’s session and discuss ways in which you might begin to use today’s learnings on the job.

DAY 2

COACHING THROUGH CONFRONTATIONAL SKILLS

Part 1 What are Confrontational Skills in Coaching?

Before discussing the process itself, it is wise to make the difference between confrontation and criticism and to describe the ways in which confrontation can be made more difficult than it need to be.

Part 2 How do I Confront?

In this section, we’ll examine the process similarities and process differences with the coaching process and coaching through confrontational skills.

Part 3 Skills Practice

We’ll practice writing and presenting confronting statements as well as Managing Resistance and Using reactions to develop information.

Part 4 Coaching process example

This section is intended to help transfer the learning about the confrontation-coaching function to on-the-job application. The examples illustrate the goals, stages, and skills of confronting.

Part 5 Practice Interaction

This activity, where you are being video-taped, will help you integrate the knowledge of the morning. You will serve once in the function of a person being confronted or presented with a request or idea and once in the function of a manager or supervisor doing the confronting or presenting.

You will see yourself after and gives each other feedback, with an observation questionnaire.

Part 5 Key Learnings

We’ll summarize the key learnings of the day.